Getting Started Guide for New Network Managers

This website is designed to help new Network Managers to become successful with their school’s Apple devices.

Getting Started Steps

1. Secure Access to a Mac Computer

A Mac computer is vital to being able to set up Apple devices. The Mac doesn’t have to be the latest and greatest, and it can be either a desktop iMac or laptop. However, the operating system should be on 10.14 Mojave or later.

If you are having issues logging into the Mac or just want to start fresh, we recommend wiping the Mac and setting up as a new one. Directions on how to do so are located on our Wipe and Reinstall macOS document.

2. Secure Access to Jamf

Jamf is the web-based system that is used to manage your Apple TVs, iPads, and Macs.

The log in page for Jamf is https://polkfl.jamfcloud.com and the username is “netadmin-XXXX” where XXXX is your school’s location number. If you do not know this account’s password, you will need to contact the PCPS Help Desk and have them reset the password for you.

3. Secure Access to Apple School Manager (ASM)

Apple School Manager (ASM) is the website where you can purchase both paid and free apps so that can be deployed over-the-air to your Apple devices.

The website is https://school.apple.com and the Apple ID for log in is typically “XXXX.mobile@polk-fl.net” where XXXX is your school’s location number, but some school logins may be different.

If you do not know this account’s password, you will need to contact the PCPS Help Desk and have them reset the password for you.

4. Join Apple Channel on Microsoft Teams

This chat channel is frequently used to get instant help from the Apple Support team and other Network Managers. There is a Microsoft Teams app available for Windows, Macs, and mobile devices.

5. View Apple Training Webinar Series

Throughout the year, we hold webinars over teams going over topics related to Apple device management. An archive of the webinars can be viewed by clicking the Webinars menu at the top of this page or by clicking here.

6. View Online Documentation

Our step-by-step online documentation will guide you through how to setup devices, manage, and troubleshoot Apple devices. You’re viewing the Resources for New Network Managers page of the documentation now, but for future reference, the website is https://itv.polk-fl.net/docs.

7. Schedule On-boarding Consultation

The Apple Support team would like to have a one hour phone consultation with you to go over the basics of Jamf, Apple School Manager, and to answer any questions you may have. You can schedule your Onboarding Consultation here or on the Setup an Appointment tab in the Apple teams channel.