Note: This process will remove all files, content, and settings from the computer. A backup of any crucial information should be performed before proceeding with this article.
In order to Internet Restore a Mac, it must meet the following criteria:
Any models that are not in the list above are not compatible and should be sent to Property Surplus.
If the globe icon does not appear, the most likely cause is that the key combination was either not pressed quickly enough, or was released too soon. You can shut the machine down by holding the power button for at least 10-seconds and retrying the steps above.
If the Mac is connected via a hard-wired Ethernet, do not click on anything. The Setup Assistant will automatically progress through the enrollment.
If you are connected via Wi-Fi, you will need to:
After a few moments, the Mac Registration app will launch.
The app will install required software and settings. Once it is complete, it will reboot the computer. After the reboot, the user can now log in with their network credentials.