This document will help Network Managers troubleshoot issues with Apple Configurator’s Restore and Prepare (Jamf enroll) actions.
The most common issue with restoring or preparing actions in Configurator is device-to-computer communication. This can error for any number of issues and simply rebooting the iPads can resolve most of them.
Note: If you are upgrading to macOS 11 Big Sur, you may run into the Lightspeed filter issue where all websites will say that they are insecure. To correct this, view our Fix Browser Security Warning After Big Sur Upgrade article.
Note: If Configurator is on 2.14 or later, this setp can be skipped.
Configurator should update automatically, however if it doesn’t:
Once this completes, give the computer a couple of minutes and Configurator will re-install the latest version. If it still did not update, please send an email to email@example.com with the Mac’s SAP number stating that Configurator isn’t updating.
Try to Restore in Configurator again to see if this corrected the issue.
Configurator’s MobileDevice framework should be at least 1368.12.2.
Configurator downloads a separate iPadOS image for each device model. You can force Configurator to download new versions of these images to make sure they are not corrupt and causing restore errors.
If the iPad(s) restore successfully, the issue has been resolved.
Device Firmware Upgrade (DFU) mode is a way to boot the iPads into a recovery state. It may be necessary to use DFU mode if the iPadOS is corrupted in some way.
For directions, view our Restoring iPads in DFU Mode article.