Setting up Student iPads for Testing

Revision Date

Purpose

February 14, 2020

This document is for Network Managers that are looking to enroll 1:1 staff or 1:1 student iPads. Staff members or students looking to setup and register their 1:1 iPad should follow the 1:1 Devices: Setup and Enroll document.

Important Terms

  • 1:1 (one-to-one) – Any iPad that is assigned to a single user, where only that user has access to its contents. Examples of 1:1 devices are staff, teachers, administrators. A device is also considered a 1:1 deployment if the device is specifically assigned to a single student (ie: no other student uses the device). Even though a Shared iPad utilizes student logins, they are not true 1:1 devices because they allow other students to login on the same iPad.
  • Erase All Content and Settings – This option erases all your media files such as photos, videos, apps, email accounts, and everything else that is stored on your iDevice.
  • Restore – This will delete everything on the device, erasing not only all your data, but the existing OS and firmware from the device. After a restore the latest clean version of iOS will be installed.

Works on

  • iPads (Staff/Student 1:1)

Before You Begin

Troubleshooting workflow

Install Apple Configurator 2

The easiest way to enroll a lot of devices at once is with Apple’s Configurator software.

  1. Launch Self Service from either the Dock or Mac HD > Applications > Self Service.
  2. At the top-right, click Log In.
  3. Input your FirstName.LastName (netadmin-XXXX accounts do not have the necessary access) and network password.
  4. Hit Enter.
  5. On the left, click the Tech Tools category.
  6. Underneath the Apple Configurator 2 policy, click Install.
    1. Note: If the policy reads “Open,” then Configurator is already installed.

USB power mode

To conserve energy, Macs are shipped with their USB ports set to low-powered mode by default. Because of low-powered mode, Configurator may only display around 15 devices at a time from a cart. To correct this, you will need to enable high-powered mode on your Mac’s USB ports.

  1. Launch Self Service from either the Dock or Mac HD > Applications > Self Service.
  2. At the top-right, click Log In.
  3. Input your FirstName.LastName (netadmin-XXXX accounts do not have the necessary access) and network password.
  4. Hit Enter.
  5. On the left, click the Tech Tools category.
  6. Underneath the USB Power Mode policy, click Enable.
    1. Note: If the policy reads “Disable,” then USB high-powered mode is already enabled.

Connect device(s)

  1. Make sure only the devices that you wish to be 1:1 is connected.
  2. Make sure the cart is plugged into power and switched to sync mode, if applicable.
  3. Using a USB printer cable, connect the square end to the sync cart and the flat end to the Mac.
  4. Launch Apple Configurator by going to Mac HD > Applications > Apple Configurator 2.
  5. Make sure the amount of devices in the cart matches the number of devices shown in Configurator.

If a device is not appearing in Configurator, a process of elimination must be used to find which ones have the connection issue:

  1. Disconnect all iPads from their charging cable.
  2. Plug the iPad that is in slot 1 and wait for it to appear in Configurator.
    1. If it does not appear, try some of these troubleshooting tips:
      • Make sure it is at least 5% charged.
      • Press and hold the Power and Home buttons down simultaneously until the iPad reboots and the white Apple logo appears. Wait for the iPad to finish booting and plug it back into the cart to see if it appears in Configurator.
      • Make sure the sync cable is good, secure, and has no signs of fraying.
      • If the iPad is housed in a case, remove the iPad and reseat it to make sure the connection to the case is secure.
    2. If it does appear, move onto the next slot and repeat the process.

If a device displays a padlock symbol:

  1. With the device still plugged into the charging cable, press the Home button.
  2. Tap Trust on the prompt.

Step 1

Restore device(s)

  1. From Configurator, go to Edit > Select All.
  2. Choose to either Erase or Restore the devices (refer to the dictionary at the top of this article for detailed explanations of what makes these options different).
    1. To Erase the devices:
      1. Go to Actions > Advanced > Erase All Content and Settings.
      2. Click Erase.
    2. To Restore devices:
      1. Go to Actions > Restore.
      2. Click Restore.

Note: If any iPads display a padlock icon in Configurator, those devices must be Restored.

Step 2

Launch Self Service

  1. Launch Self Service from either the Dock or Macintosh HD > Applications > Self Service.
  2. At the top-right of Self Serviceclick Log In.
  3. Input your Username. This should be your FirstName.LastName network credentials. Do not use your netadmin-xxxx account.
  4. Input your Password.
  5. Hit Enter to log in.

Launch Atlas

  1. On the left, click the Tech Tools category.
    1. Note: If you do not see the Tech Tools category, email apple.support@polk-fl.net.
  2. Underneath Atlasclick Assign.
    1. Note: If a message appears that the automation tools are not installed, you may need to uninstall the tools, reinstall, and then relaunch Atlas.

Assign device(s)

  1. Make sure the device(s) are connected to the cart and/or computer.
  2. In Atlasclick Continue. Atlas will go out and grab all of the serial numbers of the connected devices.
  3. Make sure the number of devices in Atlas match the number of devices that are connected to your cart and/or computer. If it does not match, you may need to check each device’s connection or if the battery is dead before proceeding.
  4. Click Yes.
  5. In the dropdown, select the desired Device Type.
  6. Click Assign.

Step 3

Device setup and enrollment

At this point, the Network Manager can give the device to the staff member or 1:1 student.

The staff member and 1:1 student can follow the 1:1 Devices: Setup and Enroll document for instructions on how to setup and enroll their device.