Restore iPad from iTunes

Table of Contents

Revision Date

Purpose

October 2, 2019

Restoring devices within iTunes can resolve issues when receiving errors while trying to restore devices from within Configurator.

Works on

  • iPads (Staff/Student 1:1)
  • iPads (Shared)
  • iPads (Standard)

Step 1

Access iPad within iTunes

If Configurator is running, make sure to quit it by going to Apple Configurator 2 menu > Quit Apple Configurator 2.

  1. Connect one iPad to the Mac. Restoring devices with iTunes can only be done one-at-a-time.
  2. Launch iTunes from either the Dock or Macintosh HD > Applications > iTunes.
  3. Near the top-left of iTunes, click on the iPad device icon.

Step 2

Restore device

  1. To the right, click Restore iPad…
  2. Click Don’t Back Up.
  3. Click Restore.

iTunes will download the Operating System in the background so a progress bar may not appear for around 10-minutes.