Revision Date
Purpose
February 18, 2019
Network Managers can wipe an iPad remotely through a device’s management commands. Once the remote command has been sent, the process cannot be undone.
This document outlines how to wipe a single iPad. To wipe more than one iPad, or a cart, at a time, see the Wipe Multiple Devices document.
Important Terms
- Wipe – To erase all content and settings from an iPad. Wiping an iPad does not automatically re-setup the iPad or re-enroll into Jamf.
Works on
- Apple TVs
- iPads (Staff/Student 1:1)
- iPads (Shared)
- iPads (Standard)
- Macs
Step 1
Log into Jamf console
- From a web browser, navigate to https://polkfl.jamfcloud.com.
- Log in with your netadmin account’s credentials (usually net admin-LocationNumber). Do not use the full email address.
Search for device
- Click Devices > Search Inventory.
- In the search field at the top, you can search by any of these criteria:
- Serial number
- SAP number (if provided)
- Username (if the iPad is assigned to a user)
- Make sure Mobile Devices is selected in the drop-down box.
- To the right, click Search.
Step 2
Access Management tab
- On the resulting search results, click on the blue name of the device.
- Click Management tab.
Wipe device
- Click Wipe Device.
- Check Clear Activation Lock (supervised iOS devices only).
- Check Retain Cellular Data Plan.
- Check Suppress Proximity Setup.
- Click Wipe Device.
- Click OK.