Managed Apple IDs (MAIDs) – Every student and staff member automatically has a MAID account so that they can utilize Apple apps like Classroom and systems like iCloud storage.
Because of the issue above, every staff member MAID account should be double-checked in Apple School Manager (ASM) as they may differ from person to person.
If the staff member believes the credentials they are using are correct, have them test the credentials through another system to confirm. Other system to test the credentials:
If the credentials fail on the above test areas, they are not correct and a password reset may be in order.
Because Managed Apple IDs are now synched with Active Directory, Network Managers can no longer reset MAID account passwords in ASM.
For Staff members, they will need to contact the PCPS Help Desk to have their password reset.
For student accounts, the student’s teacher can reset their password.