iPad Enrollment

General Information

This article will walk Network Managers through all of the steps required to prepare and enroll iPad devices into Jamf. If you are unsure of what kind of device you’d like to enroll (Standard, Shared, or 1:1), refer to the Differences Between Device Types article.

Important Terms

  • Standard iPad – A general use iPad setup. Does not utilize accounts for log ins and data is used by multiple students and different teachers..
  • Shared iPad – Utilizes student accounts to log into the iPad. iPads should be setup as Shared if the teacher sees multiple classes or periods of students each day. If a teacher has the same students all day, Standard iPad setup should be used.
  • Erase All Content and Settings – This option erases all your media files such as photos, videos, apps, email accounts, and everything else that is stored on your iDevice.
  • Restore – This will delete everything on the device, erasing not only all your data, but the existing OS and firmware from the device. After a restore the latest clean version of iOS will be installed.

Apple Troubleshooting Workflow

One-time Steps

Install Apple Configurator 2

If the Mac you are using is registered as a Staff device, Configurator will already be installed in the Mac HD > Applications directory.

 

If Configurator is not installed, click here to auto-run the policy or follow these directions:

  1. Launch Self Service app from Mac HD > Applications.
  2. Locate the Re-register This Mac policy.
  3. Click Re-register.
  4. Follow the on-screen instructions, making sure to select Staff as the computer role.

If you have any problems, please contact apple.support@polk-fl.net and make sure to include the SAP of the Mac.

Enable USB High-powered Mode

To conserve energy, Macs are shipped with their USB ports set to low-powered mode by default. Because of low-powered mode, Configurator may only display around 15 devices at a time from a cart. To correct this, you will need to enable high-powered mode on your Mac’s USB ports.

To enable high-powered mode:

  1. Launch Self Service from either the Dock or Mac HD > Applications > Self Service.
  2. At the top-right, click Log In.
  3. Input your FirstName.LastName (netadmin-XXXX accounts do not have the necessary access) and network password.
  4. Hit Enter.
  5. On the left, click the Tech Tools category.
  6. Underneath the USB Power Mode policy, click Enable.

Note: If the policy reads “Disable,” then USB high-powered mode is already enabled.

Install Atlas macOS App

This application is an all-in-one enrollment tool for your iPads.

  1. Launch Self Service from either the Dock or Mac HD > Applications > Self Service.
  2. At the top-right, click Log In.
  3. Input your FirstName.LastName (netadmin-XXXX accounts do not have the necessary access) and network password.
  4. Hit Enter.
  5. On the left, click the Tech Tools category.
  6. Find the new Atlas app with the new logo, click Install.
    1. Note: If the App reads “Re-Install,” then Atlas is already Installed.

Create Smart Device Group

  1. From a web browser, navigate to https://polkfl.jamfcloud.com.
  2. Log in with your netadmin account’s credentials (usually netadmin-LocationNumber). Do not use the full email address.
  3. From the Jamf dashboard, on the left, click Devices.
  4. On the left, click Smart Device Groups.
  5. At the top-right, click +New.
  6. For the Display Name, use the naming convention LocationNumber-Cart Description. For example, 9822SciPads 01
  7. Click the Criteria tab.
  8. To the right, click Add.
  9. Click Choose next to the Display Name criteria.
  10. Change the Operator dropdown to like.
  11. In the Value fieldtype the cart’s description. For example, SciPads 01
    1. IMPORTANT: This value field should match the name that you put in the Cart Description field in Atlas in a later step. Do not include the location number or dashes.
  12. Click Save.

Add Smart Group to dashboard (optional)

  1. At the top-right of the Smart Group, place a checkmark next to Show in Jamf Pro Dashboard.
  2. At the top-left, click the Jamf logo to go back to your Dashboard.

Configure Devices in Atlas App

Launch Atlas

  1. Launch Atlas from either the Dock or Macintosh HD > Applications > Atlas.
  2. Login with your netadmin credentials. If you do not know your netadmin account’s credentials, you will need to contact the PCPS Help Desk.
Atlas' Log In Screen

Select Device Type

  1. Select the type of iPad you are enrolling.
  2. Click Continue.
Atlas' Device Type Screen

Scan for Devices

On the Devices screen, Atlas will automatically start scanning for any iPads that are connected to the Mac and display the amount of devices that it could successfully detect.

If Atlas detects the same amount of iPads that are connected to the Mac, click Continue.

Note: There are many reasons why Atlas may not detect some or all of your connected devices, including, but not limited to:

  • The iPad(s) batteries may be dead.
  • The iPad may display a padlock icon, which prevents connection to the Mac.
  • The Mac does not have the high-powered USB mode enabled.
  • The cart being used is either not a sync cart or the switch is flipped to charge instead of sync.

For more troubleshooting tips, click the Troubleshooting Tips button. You can also click the Restore button to have Atlas simply wipe and update all of the devices, which can fix various issues.

Atlas' Devices Screen

Configure Options

On the Options screen, Atlas can automate many of the tasks for you. The default selected options work fine for the vast majority of deployments. Below is an explanation of each of the options:

  1. Delete existing devices from Jamf
    • This option will delete any device records in your Jamf console if any of the connected devices are enrolled. This can solve issues where iPads do not appear in Smart Groups. Note that this will also remove any manually entered information such as Asset Tag and Cart Slot Number.
  2. Wipe Devices
    • This option will wipe all data from the connected devices. There are two methods to choose from:
      • Erase All Content and Settings will only delete data stored on the device but leave the Operating System intact.
      • Restore will completely re-image the iPad and update the Operating System to the latest supported iPadOS.
  3. Rename Devices
    1. Location Number
      • Your school’s four-digit location number. This will ensure the name of the device is in the format “XXXX-CartDescription”, where xxxx is your location number.
      • Not inputting your school’s correct location number will result in the iPad not appearing in your console.
    2. Existing Smart Group
      • This option allows you to enroll directly into a specific Mobile Device Group.
      • Only Smart Groups that have the correct criteria will be selectable. The criteria format must be: “Display Name -like- Value“. Atlas will not allow you to select a Smart Group that does not match this format.
      • The Smart Group’s Value field should only contain the cart’s description. If your Value field contains your location number (ie: XXXX-):
        1. In the Jamf Smart Device Group’s criteria tab, remove both the location number and hyphen from the Value field.
        2. At the bottom-right, click Save.
        3. In Atlas, click the refresh button to the right of the Select a Smart Group… dropdown. Atlas will rescan your Smart Groups and your correct Smart Group will be selectable.
    3. Custom Cart description
      • This will allow you to manually name your devices.
      • This option will not create the Smart Device Group for you.
Atlas' Options Screen

Enroll

  1. Double-check that all of the information on the Enroll screen is correctClick Back to navigate backwards and make any necessary changes.
  2. If the Enroll screen is correct, click Enroll to begin the enrollment process.
Atlas' Enroll Screen

Final Steps

If You're Setting Up 1:1 iPads....

After assigning iPads to 1:1 in Atlas, the next step is to hand the iPad(s) to the 1:1 users for them to complete the setup.

If you or your users are unsure of how to complete the setup, the following articles are step-by-step instructions that will walk users through the process:

If You're Setting Up Standard or Shared iPads....

Once the device(s) have finished in Atlas, they are not yet enrolled into Jamf. This process must be done via Configurator.

  1. Launch Apple Configurator 2 from Mac HD > Applications.
  2. Go to Edit > Select All.
  3. Go to Actions > Prepare…
  4. Prepare with: Automated Enrollment
  5. Click Next.
  6. Leave the Configuration Profile selection empty.
  7. Click Next.
  8. Leave the User name and Password fields empty.
  9. Click Prepare.

The connected devices will enroll into Jamf.